These are dealt with in the handbook volume DISP. This gives customers access to the Financial Ombudsman Service subject to their meeting certain eligible criteria.
It also makes provision for customers to claim form the Financial Services Compensation Scheme under the handbook COMP.
Sustaining standards
Regulatory sections of the handbook manual contain rules for,
- Determining what firms need to be authorised AUTH.
- FSA supervision of regulated firmsSUP .
- Regular reporting requirements SUP.
- The FSA’s enforcement of the rules ENF.